At Varsity Valley, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our Returns and Exchanges Policy outlines the conditions under which you can return or exchange items.
Eligibility for Returns and Exchanges
- Timeframe: Items must be returned or exchanged within 30 days from the date of purchase.
- Condition: Products should be unused, in their original packaging, and in the same condition as when you received them.
- Non-Returnable Items: Certain items, such as perishable goods, personalized products, and intimate apparel, are not eligible for return or exchange.
Process for Returns and Exchanges
- Initiate a Return or Exchange: Contact our customer service team at info@varsityvalley.com with your order number and details of the item you wish to return or exchange.
- Shipping: We will provide you with a prepaid shipping label. Please securely package the item and affix the shipping label before sending it back to us.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
- Method of Refund: Refunds will be issued to the original method of payment.
Exchanges
- Product Availability: Exchanges are subject to product availability. If the desired item is not available, we will offer a refund or alternative options.
Shipping Costs
- Return Shipping: We cover the cost of return shipping for eligible returns and exchanges.
- Original Shipping Fees: Original shipping charges are non-refundable, except in cases where the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@varsityvalley.com. We will arrange for a replacement or refund as per your preference.
Contact Us
For any questions regarding our Returns and Exchanges Policy, please reach out to us at info@varsityvalley.com.
By shopping with Varsity Valley, you agree to this Returns and Exchanges Policy. We reserve the right to make changes to this policy at any time.