At Varsity Valley, we are committed to providing our customers with exceptional service, including transparent and efficient shipping options. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website, https://varsityvalley.com/. By placing an order with us, you agree to the terms set forth in this policy.
Order Processing Time
- Standard Processing: Orders are processed within 15 business days (Monday through Friday, excluding holidays) from the time of purchase.
- Order Confirmation: Upon placing an order, you will receive an email confirmation. Once your order has been processed and shipped, a subsequent email with tracking information will be sent.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 15 business days.
- Expedited Shipping: Delivery within 10 business days.
Please note that delivery times are estimates and may vary based on factors beyond our control, such as carrier delays or weather conditions.
Shipping Rates
Shipping costs are calculated based on the selected shipping method and the total weight of your order:
Additional charges may apply for shipments to remote locations or for oversized items. Any such charges will be displayed at checkout.
International Shipping
At this time, Varsity Valley only ships within the United States and its territories. We do offer international shipping.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status and estimated delivery date of your package through the carrier’s website.
Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical street address for delivery.
Delayed or Lost Shipments
While we strive to ensure timely delivery, unforeseen circumstances may cause delays. If your order has not arrived within the estimated delivery time, please contact our customer service team at info@varsityvalley.com for assistance.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 7 days of receipt at info@varsityvalley.com. We will arrange for a replacement or issue a refund, as per your preference.
Changes to Shipping Policy
Varsity Valley reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the date of the most recent update.
Contact Us
For any questions or concerns regarding our shipping policy, please contact us at info@varsityvalley.com.
By placing an order with Varsity Valley, you acknowledge that you have read, understood, and agreed to this Shipping Policy.